Contact Us
Last updated: 28 April 2026
Need a hand, found a bug, or just want to share what your child thought of their book? We read every message, and we love hearing from families using MoonLoom.
Where we are
Kyiv, Ukraine
We respond to every message within two business days. For urgent issues with a paid order, please mention your order number so we can find it quickly.
Common questions
Many answers live in our FAQ — give it a quick look before you write in. If your question is not there, the form below comes straight to our inbox.